ABonAir is Opening a U.S. Office to Better Serve its American Customers and Increase its Presence in this Major Market
Carlsbad, CA, July 23 2020 – ABonAir, the leading provider of wireless video solutions for broadcasting, electronic news gathering, sport events and reality shows, is proud to announce the opening of a U.S. office, which is located in Carlsbad, California.
The new office will allow the company to offer its U.S. customers technical support, systems fix, replacement systems, demo systems, customer support, overnight delivery, spare parts and much more. As ABonAir’s U.S. Business has grown rapidly in the last 2 years with a remarkable adoption of our AB512 system, this is a natural step that emphasizes ABonAir’s commitment to it’s customers by providing exceptional service and support.
ABonAir’s Carlsbad office will cut customer support cycle time to a target of 12 hours for customer problem solution. This target is specifically created to support our critical mission customers, whether in news, sports, entertainment and all other major broadcasting verticals.
The Carlsbad office will be led by Mr. Jacob Dankin, an expert in RF systems and audio-video systems, which he gained over the last 30 years. His experience includes technical and managerial positions at various organizations in the industry. Over the years, Jacob has developed a deep understanding of broadcast workflows and expertise and in providing solutions for all levels of broadcasters, from single local affiliates to nationwide networks.
“Customer support and quick response to customer needs is a top priority at ABonAir. Our systems are used in important events and down time is not an option,” said Eran Igler, ABonAir’s CEO. “Opening a U.S. office shows our commitment to improve our customer support and commitment to address their needs ASAP, whether it is a new system, additional accessories or a replacement to a malfunctioning system. We are excited to announce the opening of ABonAir U.S. office, the result of growing sales and activities, and adding Jacob will let us offer high quality technical support together with quick response time.”
ABonAir’s USA office is already open and available to serve customers. You can reach us at:
Phone: (858) 923-6013
About the AB512 system:
ABonAir’s flagship AB512 system is a broadcast quality wireless video link that enables camera teams to transmit video wirelessly directly from cameras to media centers or OB trucks. The AB512 incorporates a wireless optimized CODEC and offers the shortest latency in the industry of only 7msec, thus eliminating lip-sync and enable intuitive RCP control. Based on its bi-directional radio technology between transmitter and receiver, ABonAir’s systems acknowledge the correct reception of each and every pixel, thus providing exceptionally robust and reliable transmission, even in the most challenging environment
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